The Neutron Fire Sculpture - Stainless Steel - 48"

This item is made to order and will ship within approximately 3 weeks.

We will keep you personally informed throughout the process and provide your tracking details as soon as your order leaves our warehouse.

If you have any questions at any stage, feel free to email us at mike@chichomedeco.com. We aim to provide a tailored response within approximately 2 business hours on business days.

Thank you for placing your trust in us.

Warranty & Order Policy

Made-to-Order Products

All products are custom manufactured and made to order based on the specifications selected at checkout. Because each item is produced specifically for your order, orders cannot be canceled or modified once production begins. All sales are final. Returns and exchanges are not accepted for made-to-order or personalized items.

By placing your order, you acknowledge and agree to these terms.

Limited Defect Coverage

We stand behind the quality of our products. If your item arrives with a manufacturing defect or production error, we will work with you to resolve the issue.

To qualify, you must notify us within 24 to 48 hours of delivery and provide:
- Clear photos of the issue
- Your order number
- A description of the defect

If approved, we will arrange for repair or replacement at our discretion.

This coverage applies only to verified manufacturing defects. It does not cover natural product variation, custom selections, or issues resulting from improper installation, misuse, modification, or normal wear and tear.

Incorrect Items

If you receive the wrong size, color, or model, you must notify us within 24 to 48 hours of delivery, provide photos and your order number, and retain all packaging materials.

Failure to report within this timeframe may result in denial of the claim.

Freight & Delivery Damage

Due to the size and weight of many of our products, freight delivery may be required.

Upon delivery, please inspect the shipment immediately.
- If visible damage is present, refuse delivery and note the damage with the carrier.
- Photograph all damage.
- Notify us within 24 to 48 hours.

Concealed damage must also be reported within 24 to 48 hours of delivery.

Failure to follow these steps may void eligibility for replacement.

Personalized & Custom Configurations

Products that include custom sizing, finishes, features, or design modifications are considered personalized.

Because these items are produced to your exact specifications, they are non-returnable, non-refundable, and cannot be exchanged.

Approval of specifications at checkout constitutes final confirmation.

Non-Qualifying Issues

The following do not qualify for return, refund, or replacement:
- Buyer’s remorse
- Incorrect measurements provided by the customer
- Color variation due to lighting or screen display
- Installation errors
- Third-party modifications
- Normal wear and tear

Limitation of Liability

Our responsibility is limited solely to the repair or replacement of verified defective products. We are not liable for installation costs, labor charges, delays, incidental damages, or consequential damages.

Not according to the spec sheet: The Outdoor Plus rates both the Neutron 36" and 48" gas burners at 160K BTU, so the 48" mainly adds size and sculptural presence rather than extra heat. Choose the 48" when the piece needs to anchor a large patio or pool deck visually; choose the 36" when space is tighter. Both are high-output features that need a gas supply sized by a professional, and both come in LP or natural gas.

Stainless steel holds up well outdoors, but chlorine, salt air and standing water can cause light surface spotting, which The Outdoor Plus warranty does not cover on stainless products. Rinse the Neutron 48" with fresh water after pool splash, wipe it dry, and use a stainless steel cleaner occasionally. Covering it when not in use, as the manufacturer advises, also keeps debris out of the burner. Structural manufacturing defects are covered for 1 year.

The Neutron 48" is made to order and ships in approximately 3 weeks, with tracking provided. Because it is built for your chosen ignition type and fuel, it is final sale and cannot be canceled or returned once ordered, so confirm your gas type and ignition package with your installer first. When it arrives, inspect it before signing and report any freight damage or wrong item within 24 to 48 hours with photos so we can resolve it.