Refund policy

RETURNS & REFUNDS POLICY

Chic Home Deco LLC
Last Updated: September 2026

At Chic Home Deco, we partner with multiple premium U.S. and European brands to offer made-to-order, customized, and specialty home décor products. Because of this, return, refund, and cancellation eligibility varies by product and brand.

Please read this policy carefully before placing an order.

1. IMPORTANT: PRODUCT-SPECIFIC TERMS APPLY

Return, refund, cancellation, and exchange eligibility is determined on a product-by-product basis.

Where a product page, manufacturer policy, or brand-specific terms differ from this general policy, the product-specific terms control and override this policy.

By placing an order, you acknowledge and accept the return and refund terms disclosed on the applicable product page.

2. FINAL SALE / NON-RETURNABLE ITEMS

The following items are final sale and not eligible for return, refund, exchange, or cancellation:

  • Personalized products
  • Customized products
  • Made-to-order products
  • Products produced based on customer-selected options
  • Clearance or final-sale items
  • Products expressly marked as "Non-Returnable" on the product page

No Cancellation Policy

Once an order for a personalized, customized, or made-to-order product is placed:

  • It cannot be canceled
  • It cannot be modified
  • It cannot be returned or exchanged

Manufacturing or preparation begins promptly after an order is placed.

3. BRAND-SPECIFIC RETURN TERMS

The terms below apply unless the product page states otherwise. Where a product page or manufacturer policy differs, the product-specific terms control.

Anderson Teak

  • Returns accepted within 30 days of delivery
  • Item must be unused, unassembled and in its original packaging
  • Return shipping is paid by the customer
  • A restocking fee of 15% of the product price applies
  • Exchanges are not offered

Planika

  • Returns accepted within 14 days of delivery, only if the fireplace has not been used or fired
  • Item must be in its original packaging
  • Return shipping is $100
  • A restocking fee of $40 applies
  • Exchanges are not offered

The Outdoor Plus, Sweaty Yeti, Videl Grills, Q-boo, The Fire Lodge, TopLite and Genevas

  • Made to order. Final sale
  • No change-of-mind returns, cancellations or exchanges once the order is placed
  • Damaged, defective or incorrect items are handled under section 5 below

4. ELIGIBLE RETURNS (IF APPLICABLE)

If a product is eligible for return (as stated on the product page), all of the following conditions must be met:

  • Return request is submitted within the timeframe stated on the product page
  • Item is unused, uninstalled, and in original condition
  • Item is returned in original packaging
  • All brand and manufacturer requirements are satisfied

Unauthorized returns or returns that do not meet these conditions may be refused.

5. DAMAGES, DEFECTS & INCORRECT ITEMS

If your order arrives with:

  • Visible damage
  • Manufacturing defects
  • Incorrect items

You must notify us within the inspection window specified on the product page or brand policy (often 24–48 hours from delivery).

To initiate a claim, you may be required to provide:

  • Photos or videos of the issue
  • Packaging images
  • Order number and delivery details

Failure to report issues within the stated timeframe may void eligibility for a remedy.

6. REFUNDS (IF APPROVED)

If a return or refund is approved in accordance with the applicable product-specific policy:

  • Refunds are issued to the original payment method
  • Original shipping, freight, handling, and delivery fees are non-refundable, unless required by law
  • Processing times vary based on the brand, manufacturer, and payment processor

We reserve the right to deduct:

  • Restocking fees (if applicable)
  • Damage or misuse costs
  • Non-recoverable shipping or handling expenses

7. SHIPPING COSTS & FREIGHT

Unless otherwise stated on the product page:

  • Return shipping costs are the responsibility of the customer
  • Freight returns may require coordination with the manufacturer or carrier
  • Refusal of delivery without authorization may result in additional fees or denial of a refund

8. BRAND & MANUFACTURER POLICIES

Many products sold on our Site are subject to manufacturer or brand-specific return policies, which may include:

  • No-return rules for made-to-order products
  • Strict inspection and reporting windows
  • Restocking or handling fees

These policies are disclosed on product pages or provided after purchase and are binding.

9. NON-RETURNABLE SITUATIONS

We do not accept returns or issue refunds for:

  • Buyer's remorse
  • Color, finish, or material variations inherent to the product
  • Normal wear and tear
  • Improper installation or use
  • Damage caused after delivery
  • Delays caused by carriers, manufacturers, or force majeure events

10. CONTACT & RETURN REQUESTS

All return or refund requests must be submitted to:

Email: support@chichomedeco.com
Phone: +1 (570) 813-8570

Please include your order number and relevant details to ensure timely review.

11. POLICY UPDATES

We reserve the right to update this Returns & Refunds Policy at any time. Changes take effect upon posting to the Site and apply to future orders.