The Neutron Fire Sculpture - Stainless Steel - 24"

This item is made to order and will ship within approximately 3 weeks.

We will keep you personally informed throughout the process and provide your tracking details as soon as your order leaves our warehouse.

If you have any questions at any stage, feel free to email us at mike@chichomedeco.com. We aim to provide a tailored response within approximately 2 business hours on business days.

Thank you for placing your trust in us.

Warranty & Order Policy

Made-to-Order Products

All products are custom manufactured and made to order based on the specifications selected at checkout. Because each item is produced specifically for your order, orders cannot be canceled or modified once production begins. All sales are final. Returns and exchanges are not accepted for made-to-order or personalized items.

By placing your order, you acknowledge and agree to these terms.

Limited Defect Coverage

We stand behind the quality of our products. If your item arrives with a manufacturing defect or production error, we will work with you to resolve the issue.

To qualify, you must notify us within 24 to 48 hours of delivery and provide:
- Clear photos of the issue
- Your order number
- A description of the defect

If approved, we will arrange for repair or replacement at our discretion.

This coverage applies only to verified manufacturing defects. It does not cover natural product variation, custom selections, or issues resulting from improper installation, misuse, modification, or normal wear and tear.

Incorrect Items

If you receive the wrong size, color, or model, you must notify us within 24 to 48 hours of delivery, provide photos and your order number, and retain all packaging materials.

Failure to report within this timeframe may result in denial of the claim.

Freight & Delivery Damage

Due to the size and weight of many of our products, freight delivery may be required.

Upon delivery, please inspect the shipment immediately.
- If visible damage is present, refuse delivery and note the damage with the carrier.
- Photograph all damage.
- Notify us within 24 to 48 hours.

Concealed damage must also be reported within 24 to 48 hours of delivery.

Failure to follow these steps may void eligibility for replacement.

Personalized & Custom Configurations

Products that include custom sizing, finishes, features, or design modifications are considered personalized.

Because these items are produced to your exact specifications, they are non-returnable, non-refundable, and cannot be exchanged.

Approval of specifications at checkout constitutes final confirmation.

Non-Qualifying Issues

The following do not qualify for return, refund, or replacement:
- Buyer’s remorse
- Incorrect measurements provided by the customer
- Color variation due to lighting or screen display
- Installation errors
- Third-party modifications
- Normal wear and tear

Limitation of Liability

Our responsibility is limited solely to the repair or replacement of verified defective products. We are not liable for installation costs, labor charges, delays, incidental damages, or consequential damages.

Yes, if you order the natural gas version: the Neutron 24" Stainless Steel Fire Sculpture is built for either liquid propane or natural gas, and each is a separate configuration. Choose Natural Gas for a home gas line and Liquid Propane for a tank. The Outdoor Plus spec sheet lists a 1/2" NPT female gas inlet and 65K BTU for the 24" size, and match-lit units up to 65K BTU are LC certified. Hookup to a gas line should be done by a licensed gas professional.

The Neutron 24" is stainless steel, so it resists corrosion far better than painted or raw steel, but it is not immune to surface spotting from salt air, pool chemicals or sprinkler water. Rinsing it with fresh water and wiping it dry, plus using a cover when it is not in use, keeps the finish bright. The Outdoor Plus warranty covers manufacturing defects but not surface-level rust on stainless steel, so routine cleaning is part of ownership in coastal or poolside settings.

The Neutron 24" is the compact size in the line and is best treated as a sculptural focal point with gentle, close-range warmth. Its gas version is rated at 65K BTU on The Outdoor Plus spec sheet, compared with 160K BTU for the larger Neutron sizes. It suits smaller patios, courtyards or entry areas where you want flame and art without a large footprint. If heat for a full lounge group is the priority, the 36" or 48" Neutron is the better fit.