The Horizon Fire Sculpture - Stainless Steel - 24"

This item is made to order and will ship within approximately 3 weeks.

We will keep you personally informed throughout the process and provide your tracking details as soon as your order leaves our warehouse.

If you have any questions at any stage, feel free to email us at mike@chichomedeco.com. We aim to provide a tailored response within approximately 2 business hours on business days.

Thank you for placing your trust in us.

Warranty & Order Policy

Made-to-Order Products

All products are custom manufactured and made to order based on the specifications selected at checkout. Because each item is produced specifically for your order, orders cannot be canceled or modified once production begins. All sales are final. Returns and exchanges are not accepted for made-to-order or personalized items.

By placing your order, you acknowledge and agree to these terms.

Limited Defect Coverage

We stand behind the quality of our products. If your item arrives with a manufacturing defect or production error, we will work with you to resolve the issue.

To qualify, you must notify us within 24 to 48 hours of delivery and provide:
- Clear photos of the issue
- Your order number
- A description of the defect

If approved, we will arrange for repair or replacement at our discretion.

This coverage applies only to verified manufacturing defects. It does not cover natural product variation, custom selections, or issues resulting from improper installation, misuse, modification, or normal wear and tear.

Incorrect Items

If you receive the wrong size, color, or model, you must notify us within 24 to 48 hours of delivery, provide photos and your order number, and retain all packaging materials.

Failure to report within this timeframe may result in denial of the claim.

Freight & Delivery Damage

Due to the size and weight of many of our products, freight delivery may be required.

Upon delivery, please inspect the shipment immediately.
- If visible damage is present, refuse delivery and note the damage with the carrier.
- Photograph all damage.
- Notify us within 24 to 48 hours.

Concealed damage must also be reported within 24 to 48 hours of delivery.

Failure to follow these steps may void eligibility for replacement.

Personalized & Custom Configurations

Products that include custom sizing, finishes, features, or design modifications are considered personalized.

Because these items are produced to your exact specifications, they are non-returnable, non-refundable, and cannot be exchanged.

Approval of specifications at checkout constitutes final confirmation.

Non-Qualifying Issues

The following do not qualify for return, refund, or replacement:
- Buyer’s remorse
- Incorrect measurements provided by the customer
- Color variation due to lighting or screen display
- Installation errors
- Third-party modifications
- Normal wear and tear

Limitation of Liability

Our responsibility is limited solely to the repair or replacement of verified defective products. We are not liable for installation costs, labor charges, delays, incidental damages, or consequential damages.

The Horizon 24" is an ambiance piece more than a heater: The Outdoor Plus spec sheet rates its gas burner at 35K BTU, versus 160K BTU for the Horizon 36". Expect a crisp linear flame and gentle warmth for people seated close by, which suits a small terrace, entry or poolside accent. If warming a larger seating group is the goal, the 36" is the better fit. Both run on liquid propane or natural gas through a 1/2" NPT female inlet.

It resists corrosion well, but no stainless steel is fully rust-proof: salt air, pool chemicals and trapped moisture can leave light surface spots, and The Outdoor Plus warranty excludes surface-level rust on stainless products. Rinse the Horizon 24" with fresh water, wipe it dry, and keep it covered when not in use, as the manufacturer recommends. A stainless steel cleaner now and then keeps the finish bright. Manufacturing defects on stainless fire features carry a 1-year warranty.

Match Lit gas versions of the Horizon 24" include the fire pan, burner, gas orifice, gas hose and key valve with key; Spark Glow, Fire Glow and Plug & Play versions add an electronic valve and pilot igniter, per The Outdoor Plus spec sheet. Lava rock or fire glass is not listed as included, so plan to add manufacturer-approved media. A match-lit wood-burning version (TFL-HRZN24SSWB) is offered if you have no gas line.