SOLENNE Altura Outdoor Glass-Front Sauna

Model

SOLENNE Altura (HX-O-04), outdoor

Exterior dimensions

71 × 71 × 77 in (approx. 1803 × 1803 × 1956 mm)

Heating

traditional sauna heat; heater output and stone specification confirmed at order

Structure

square footprint, charcoal architectural frame, thin flat overhanging roof

Glazing

panoramic front and side

Interior

two-level timber benchwork

Lighting

integrated backrest and under-bench illumination

Control

integrated temperature and lighting panel

Base

stable, level and drained base appropriate to the exterior setting

Electrical

voltage, circuit rating and connection method confirmed at order with your electrician

Delivery

4–6 weeks, confirmed for your destination

Warranty

2-year SOLENNE warranty from confirmed delivery

SOLENNE MANUFACTURER'S WARRANTY

2-year SOLENNE warranty from confirmed delivery, covering manufacturing defects in materials and workmanship.

* The warranty is provided by SOLENNE, the manufacturer. Chic Home Deco LLC is an authorized online retailer, not the manufacturer, and does not provide a separate product or installation warranty.
* Chic Home Deco is your first point of contact: we document your claim and submit it to SOLENNE. Coverage decisions and remedies follow SOLENNE's written warranty terms.
* Ask us for the complete written warranty terms before you order. They are also included with your order documents.
* Commercial use (hotels, spas, gyms, clubs): warranty coverage is confirmed in your written quotation.
* Nothing here limits rights you have under federal or state law.

NOT COVERED

* Installation or electrical work not carried out by a licensed professional, or not to the electrical specification confirmed for your order
* An unsuitable, unlevel or poorly drained base or floor, or inadequate ventilation
* Misuse, neglect or missing maintenance
* Unauthorized repairs, alterations or third-party parts
* Freezing, flooding, extreme weather or other environmental damage
* Normal wear, and natural wood movement, checking, color change and weathering
* Transport damage that was not noted on the delivery receipt or reported within 48 hours of delivery

WARRANTY CLAIMS

Contact Chic Home Deco first (support@chichomedeco.com) with your order number, delivery date, model, photos or videos of the issue and the date you first noticed it.

* Do not attempt repairs or alterations before the issue has been reviewed, unless needed for safety.
* Isolate electrical power before any inspection or servicing.

DELIVERY: LOWER 48 STATES + DC
* Free curbside freight delivery to addresses in the lower 48 states and Washington, DC. We do not ship to Alaska, Hawaii, US territories or outside the US.
* Curbside means the carrier delivers to the curb or end of the driveway at ground level. Moving the product into position, unpacking, assembly, installation and the electrical connection are not included.
* After you order, we review your address, delivery route and electrical requirements, then the carrier contacts you to schedule a delivery window.
* SOLENNE's published delivery time for its saunas is 4–6 weeks, confirmed for your address during the order review.
* Delivery dates are estimates, not guarantees.

ORDER REVIEW BEFORE DISPATCH
* If we cannot confirm delivery to your address or the electrical requirements for your site during the order review, we cancel your order and refund your payment in full.
* Once the order review is confirmed and your order is released for dispatch, it can no longer be changed or cancelled.

INSPECTION AT DELIVERY
* You or someone you authorize must be present at delivery.
* Inspect the packaging and product before signing. Write any visible damage or missing items on the carrier's delivery receipt and take photos.
* Report damage, missing items or an incorrect product to support@chichomedeco.com within 48 hours of delivery, with your order number and photos.

RETURNS
* SOLENNE products are large freight items. Once released for dispatch they are final sale: no change-of-mind returns, cancellations or exchanges.
* Damaged, defective or incorrect items are handled under our Returns & Refunds Policy and the SOLENNE warranty.
* Refusing a delivery without our written authorization can result in return freight and handling charges.

The Altura measures 71 × 71 × 77 in (approx. 1803 × 1803 × 1956 mm) on the outside, on a square footprint with an overhanging roof.

A stable, level and drained base appropriate to the exterior setting. Your project team confirms base condition, drainage and access before dispatch.

Both share panoramic glazing, two-level timber benches, integrated lighting and control. The Aurelia is a compact indoor model (64 × 48 × 78 in); the Altura is the outdoor model with a charcoal frame and overhanging roof (71 × 71 × 77 in).