Nebula Fire Sculpture - Stainless Steel - 36"

This item is made to order and will ship within approximately 3 weeks.

We will keep you personally informed throughout the process and provide your tracking details as soon as your order leaves our warehouse.

If you have any questions at any stage, feel free to email us at mike@chichomedeco.com. We aim to provide a tailored response within approximately 2 business hours on business days.

Thank you for placing your trust in us.

Warranty & Order Policy

Made-to-Order Products

All products are custom manufactured and made to order based on the specifications selected at checkout. Because each item is produced specifically for your order, orders cannot be canceled or modified once production begins. All sales are final. Returns and exchanges are not accepted for made-to-order or personalized items.

By placing your order, you acknowledge and agree to these terms.

Limited Defect Coverage

We stand behind the quality of our products. If your item arrives with a manufacturing defect or production error, we will work with you to resolve the issue.

To qualify, you must notify us within 24 to 48 hours of delivery and provide:
- Clear photos of the issue
- Your order number
- A description of the defect

If approved, we will arrange for repair or replacement at our discretion.

This coverage applies only to verified manufacturing defects. It does not cover natural product variation, custom selections, or issues resulting from improper installation, misuse, modification, or normal wear and tear.

Incorrect Items

If you receive the wrong size, color, or model, you must notify us within 24 to 48 hours of delivery, provide photos and your order number, and retain all packaging materials.

Failure to report within this timeframe may result in denial of the claim.

Freight & Delivery Damage

Due to the size and weight of many of our products, freight delivery may be required.

Upon delivery, please inspect the shipment immediately.
- If visible damage is present, refuse delivery and note the damage with the carrier.
- Photograph all damage.
- Notify us within 24 to 48 hours.

Concealed damage must also be reported within 24 to 48 hours of delivery.

Failure to follow these steps may void eligibility for replacement.

Personalized & Custom Configurations

Products that include custom sizing, finishes, features, or design modifications are considered personalized.

Because these items are produced to your exact specifications, they are non-returnable, non-refundable, and cannot be exchanged.

Approval of specifications at checkout constitutes final confirmation.

Non-Qualifying Issues

The following do not qualify for return, refund, or replacement:
- Buyer’s remorse
- Incorrect measurements provided by the customer
- Color variation due to lighting or screen display
- Installation errors
- Third-party modifications
- Normal wear and tear

Limitation of Liability

Our responsibility is limited solely to the repair or replacement of verified defective products. We are not liable for installation costs, labor charges, delays, incidental damages, or consequential damages.

The 36" Nebula is the larger of the two Nebula sizes, giving the sculpture more visual presence, while The Outdoor Plus spec sheet lists the same 65,000 BTU burner rating for both the 30" and 36" models. In other words, choose the 36" for scale and impact in a bigger patio or courtyard, not for extra heat. This listing is the stainless steel version, which keeps a bright metallic finish instead of developing a corten rust patina.

Care is simple: once the Nebula has cooled completely, spray the body with water and wipe it dry with a cloth, avoiding spraying water directly onto the burner and igniter. Inspect and clean the burner periodically, because insects and debris can block gas ports, and have the unit inspected by a qualified service technician at least once a year. Cover it with a full-length cover when not in use, after it has cooled and the gas is shut off.

The Nebula 36" stainless is offered in Match Lit, Spark Glow, Fire Glow and Plug & Play ignition for liquid propane or natural gas, plus a wood-burning version. Every gas unit includes the fire pan, burner, gas orifice, gas hose, and key valve with key; electronic units add an electronic valve and pilot igniter. It is handmade to order, ships in about 3 weeks, and is final sale.