Williams Outdoor Fireplace - Powder Coat - 96"

This item is made to order and will ship within approximately 3 weeks.

We will keep you personally informed throughout the process and provide your tracking details as soon as your order leaves our warehouse.

If you have any questions at any stage, feel free to email us at mike@chichomedeco.com. We aim to provide a tailored response within approximately 2 business hours on business days.

Thank you for placing your trust in us.

Warranty & Order Policy

Made-to-Order Products

All products are custom manufactured and made to order based on the specifications selected at checkout. Because each item is produced specifically for your order, orders cannot be canceled or modified once production begins. All sales are final. Returns and exchanges are not accepted for made-to-order or personalized items.

By placing your order, you acknowledge and agree to these terms.

Limited Defect Coverage

We stand behind the quality of our products. If your item arrives with a manufacturing defect or production error, we will work with you to resolve the issue.

To qualify, you must notify us within 24 to 48 hours of delivery and provide:
- Clear photos of the issue
- Your order number
- A description of the defect

If approved, we will arrange for repair or replacement at our discretion.

This coverage applies only to verified manufacturing defects. It does not cover natural product variation, custom selections, or issues resulting from improper installation, misuse, modification, or normal wear and tear.

Incorrect Items

If you receive the wrong size, color, or model, you must notify us within 24 to 48 hours of delivery, provide photos and your order number, and retain all packaging materials.

Failure to report within this timeframe may result in denial of the claim.

Freight & Delivery Damage

Due to the size and weight of many of our products, freight delivery may be required.

Upon delivery, please inspect the shipment immediately.
- If visible damage is present, refuse delivery and note the damage with the carrier.
- Photograph all damage.
- Notify us within 24 to 48 hours.

Concealed damage must also be reported within 24 to 48 hours of delivery.

Failure to follow these steps may void eligibility for replacement.

Personalized & Custom Configurations

Products that include custom sizing, finishes, features, or design modifications are considered personalized.

Because these items are produced to your exact specifications, they are non-returnable, non-refundable, and cannot be exchanged.

Approval of specifications at checkout constitutes final confirmation.

Non-Qualifying Issues

The following do not qualify for return, refund, or replacement:
- Buyer’s remorse
- Incorrect measurements provided by the customer
- Color variation due to lighting or screen display
- Installation errors
- Third-party modifications
- Normal wear and tear

Limitation of Liability

Our responsibility is limited solely to the repair or replacement of verified defective products. We are not liable for installation costs, labor charges, delays, incidental damages, or consequential damages.

The Williams 96" Outdoor Fireplace needs clearance based on its BTU rating, per The Outdoor Plus owner manual: up to 65K BTU calls for 36" from structures or combustibles and at least 84" overhead; 66K to 200K BTU calls for 48" to the sides and at least 96" overhead. Allow 2" under the valve box for drainage where applicable. It is for outdoor use only and should be placed by a licensed gas installer who confirms these distances on site.

The Williams 96" comes in five ignition choices, each for natural gas or liquid propane: Match Lit, Match Lit with Flame Sense, Spark Ignition with Flame Sense, Low Voltage Electronic Ignition and Plug & Play Electronic Ignition. Match Lit is the simplest and needs no power. The electronic options allow push-button starts and need power at the unit; The Outdoor Plus lists its Low Voltage and Plug & Play versions as CSA certified. The manual notes the unit is water resistant, not waterproof.

The Williams 96" pairs a powder-coated shell with a steel frame that The Outdoor Plus designed for stability in harsh weather, and it is made in the USA. It is offered in Black, Copper Vein, Gray, Java, Pewter, Silver Vein and White. Rinse the shell with water, keep spray off the burner and igniter, and cover it when not in use. Powder coat products carry a one-year manufacturer warranty against defects; it ships made to order in about 3 weeks.