The Berkeley (See Through) Outdoor Fireplace - RTF (Ready to Finish) - 120"

This item is made to order and will ship within approximately 3 weeks.

We will keep you personally informed throughout the process and provide your tracking details as soon as your order leaves our warehouse.

If you have any questions at any stage, feel free to email us at mike@chichomedeco.com. We aim to provide a tailored response within approximately 2 business hours on business days.

Thank you for placing your trust in us.

Warranty & Order Policy

Made-to-Order Products

All products are custom manufactured and made to order based on the specifications selected at checkout. Because each item is produced specifically for your order, orders cannot be canceled or modified once production begins. All sales are final. Returns and exchanges are not accepted for made-to-order or personalized items.

By placing your order, you acknowledge and agree to these terms.

Limited Defect Coverage

We stand behind the quality of our products. If your item arrives with a manufacturing defect or production error, we will work with you to resolve the issue.

To qualify, you must notify us within 24 to 48 hours of delivery and provide:
- Clear photos of the issue
- Your order number
- A description of the defect

If approved, we will arrange for repair or replacement at our discretion.

This coverage applies only to verified manufacturing defects. It does not cover natural product variation, custom selections, or issues resulting from improper installation, misuse, modification, or normal wear and tear.

Incorrect Items

If you receive the wrong size, color, or model, you must notify us within 24 to 48 hours of delivery, provide photos and your order number, and retain all packaging materials.

Failure to report within this timeframe may result in denial of the claim.

Freight & Delivery Damage

Due to the size and weight of many of our products, freight delivery may be required.

Upon delivery, please inspect the shipment immediately.
- If visible damage is present, refuse delivery and note the damage with the carrier.
- Photograph all damage.
- Notify us within 24 to 48 hours.

Concealed damage must also be reported within 24 to 48 hours of delivery.

Failure to follow these steps may void eligibility for replacement.

Personalized & Custom Configurations

Products that include custom sizing, finishes, features, or design modifications are considered personalized.

Because these items are produced to your exact specifications, they are non-returnable, non-refundable, and cannot be exchanged.

Approval of specifications at checkout constitutes final confirmation.

Non-Qualifying Issues

The following do not qualify for return, refund, or replacement:
- Buyer’s remorse
- Incorrect measurements provided by the customer
- Color variation due to lighting or screen display
- Installation errors
- Third-party modifications
- Normal wear and tear

Limitation of Liability

Our responsibility is limited solely to the repair or replacement of verified defective products. We are not liable for installation costs, labor charges, delays, incidental damages, or consequential damages.

Ready to finish means the Berkeley 120" arrives as the structural fireplace with its burner system, and you or your contractor apply the exterior finish on site, such as stone, stucco, tile or veneer. That lets the fireplace match your home and hardscape exactly, but it also means budgeting for a mason or finisher in addition to the fireplace itself. The see-through design shows the flame from both sides, so both faces will need finishing.

It works with both: every ignition option for the Berkeley 120" is offered in natural gas and liquid propane versions at the same price. Natural gas suits permanent installations with an existing line, while propane is an option where no gas line is available. Because this is a large, built-in gas appliance, The Outdoor Plus recommends installation by a professional licensed for gas piping in your area, who can also size the supply for the burner.

The Berkeley 120" is handmade to order by The Outdoor Plus and ships in approximately 3 weeks, with tracking provided. Given its size, plan for help and equipment to move it from the delivery point to its final location. Because it is built to order, it is final sale. Inspect the shipment when it arrives and report any freight damage or incorrect items within 24 to 48 hours with photos so the claim can be handled quickly.